Frequently Asked Questions
Find answers to common questions about our moving services
How far in advance should I book my move?
We recommend booking your move at least 4-6 weeks in advance, especially during peak moving season (May-September). For moves during less busy times, 2-3 weeks notice is usually sufficient. Last-minute moves can sometimes be accommodated based on availability.
How do you calculate the cost of a move?
Local moves are typically charged hourly, based on the number of movers and trucks needed. Long-distance moves are usually priced based on weight/volume and distance. Factors that affect pricing include: number of rooms, special items requiring extra care, accessibility issues (stairs, elevators, long carries), and additional services like packing/unpacking.
Do you provide packing services?
Yes, we offer full and partial packing services. Our full packing service includes all your belongings, while partial packing focuses on specific items or rooms. We use high-quality materials and professional techniques to ensure your items are protected during transit.
Are you licensed and insured?
Yes, LiftNHaul is fully licensed and insured. We carry comprehensive liability insurance and offer basic valuation coverage included in your move. Additional full-value protection is available for purchase if desired.
What items can't you move?
We cannot transport hazardous materials (flammables, explosives, corrosives), perishable items (food, plants), certain valuables (cash, important documents), and items prohibited by law. We recommend transporting irreplaceable items personally when possible.
Do I need to empty my dresser drawers?
For local moves, lightweight, non-fragile items can remain in drawers. For long-distance moves, we recommend emptying all drawers to reduce weight and prevent damage. Valuables, liquids, and fragile items should always be removed and packed separately.
How should I prepare for moving day?
Finish packing before movers arrive, clearly label boxes with contents and destination rooms, separate essential items you'll need immediately, ensure clear pathways throughout your home, secure parking permits if needed, and have payment ready according to your agreement.
Do you disassemble and reassemble furniture?
Yes, we disassemble and reassemble standard furniture items like beds, tables, and desks at no extra charge. We bring basic tools, but specialized items may require manufacturer instructions or special tools that you should provide.
How do you handle specialty items like pianos or artwork?
We have specialized training and equipment for moving pianos, artwork, antiques, and other high-value items. These items require special attention and may incur additional charges. Please inform us in advance about any specialty items so we can prepare accordingly.
What forms of payment do you accept?
We accept credit cards, debit cards, cash, and certified checks. For local moves, payment is typically due upon completion of the move. For long-distance moves, a deposit is required to secure your date, with the balance due before delivery.
Still have questions?
Our team is ready to help! Contact us for personalized assistance with your moving needs.
Contact UsRelated Resources
Moving Tips
Expert advice to make your move smoother and less stressful.
Packing Guide
Learn how to pack efficiently and protect your belongings.
Moving with Pets
Tips for making the moving process easier for your furry friends.
Cost Calculator
Estimate the cost of your move with our handy calculator.
Change of Address Guide
Everything you need to know about updating your address.
Service Areas
Check if we serve your location and learn about the areas we cover.